Privacy Policy

This Privacy Policy explains the way we treat information which is provided or collected in the Kotamaya application service on which this Privacy Policy is posted. PT. KOTA MAYA KREATIVINDO (the “Company”) is the controller of the information provided or collected in the websites on which this Privacy Policy is posted and in the course of using applications by Kotamaya.

Through this Privacy Policy, the Company regards personal information of the users as important and inform them of the purpose and method of Kotamaya’s using the personal information provided by the users and the measures taken by the Company for protection of those personal information.

Changes to Our
Privacy Policy

We may revise this Privacy Policy from time to time at our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our services after the new Privacy Policy takes effect.

Personal Information
We Collect

The categories of personal information we collect depend on how you interact with us, our services and the requirements of the applicable law. We collect information that you provide to us, information we obtain automatically when you use our services, and information from other sources such as third-party services and organizations.

Information You Provide
to Us Directly

We may collect the following personal information that you provide to us.

Account Creation.
We may collect information when you create an account with us, such as name, gender, DOB and email address. We may also require that you provide additional identity and verification information.

Purchases, Wallet and Transaction Information.
In order to engage in certain transactions or purchases on the services, you may need to provide us or our third-party payment processors with your payment information and allow us to connect to your digital wallet by providing us with your public wallet address. We will never ask you or collect your private keys. We do not directly collect or store any payment card information entered through our Services or access your digital wallet, but we may receive from our third-party payment processing providers information associated with your payment card information.

Interactive Features.
We and others who use our Services may collect personal information that you submit or make available through our interactive features (e.g., chat and voice room features, public destination). Any personal information you provide on the public sections of these features will be considered “public” (the “User Content”) unless otherwise required by applicable law, and is not subject to the privacy protections referenced herein. Please exercise caution before revealing any information that may identify you in the real world to other users.

Information Collected

We may collect personal information automatically when you use our Services such as:

Automatic Data Collection.
We may collect certain information automatically when you use our Services, such as your Internet Protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier and other unique indentifiers, browser or device information, location information (including approximate location derived from IP address), Internet service provider and metadata about the content you provide. We may also automatically collect information regarding your use of our Services, such as pages that you visit before, during and after using our Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you user our Services.

Cookie Policy for Cookies and Others Technologies.
We, as well as third parties that provide content or other functionality on our Services, may use cookies, local storage, and other technologies to automatically collect information through your use of our Services.

Information Collected
from Other Sources

Third-Party Sources.
We may obtain information about you from other sources, including through third-party services and organizations. For example, if you access our Services through a third-party application, such as play store or app store, a third-party login service, or a social networking site, we may collect information about you from that third-party application that you have made available via your privacy settings.

Sharing Features.
Our services may offer various tools and functionalities that allow you to provide information about your friends; third parties may also use these service to upload information about you. Our services may also allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services. Please only share with us contact information of people with whom you have a relationship (e.g., relative, friend, neighbour, or co-worker).

How We Use
Your Information

We use your information for a variety of business purposes, including to provide our Services, for administrative purposes, and to market our products and services, as described below.

A. Provide Our Services

We use your information to fulfill our contract with you and provide you with our Services and perform our contract with you, such as:
• Managing your information;
• Providing access to certain areas, functionalities, and features of our Services;
• Answering requests for customer or technical support;
• Communicating with you about your account, activities on our Services, and policy changes;
• Processing your financial information and other payment methods to facilitate purchases and transfer via the Services;
• Allowing you to register for events.

B. Administrative Purposes

We use your information for our legitimate interest, such as:
• Pursuing our legitimate interests such as direct marketing, research and development, network and information security and fraud prevention;
• Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
• Measuring interest and engagement in our Services;
• Improving, upgrading or enhancing our Services
• Developing new products and Services;
• Ensuring internal quality control and safety;
• Authenticating and verifying individual identities;
• Debugging to identify and repair errors with our Services;
• Auditing relating to interactions, transfers and other compliance activities;
• Sharing information with third parties as needed to provide the Services.

C. Marketing our Products and Services

We may use personal information to tailor and provide you with content. We may provide you with these materials as permitted by applicable law. Some of the ways we may market to you include email campaigns.

If you have any questions about our marketing practices or if you would like to opt out of the use of your personal information for marketing purposes, you may contact us at any time as set forth in “Contact Us” menu.

D. With Your Consent

We may use personal information for the other purposes that are clearly disclosed to you at the time you provide personal information or with your consent.

E. Other Purposes

We also use your information for other purposes as requested by you or as permitted by applicable law.

How We Disclose
Your Information

We disclose your information to third parties for a variety of business purposes, including to provide our Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below.

A. Disclosures to Provide our Services

The categories of third parties with whom we may share your information are describe below.

Notice Regarding Use of Blockchain.
Transactions involving our NFTs will be conducted on the relevant protocol. Information about your transfer will be provided to the blockchain and may be accessible to third parties due to the public nature of the blockchain. Because entries to the blockchain are, by their nature, public, and because it may be possible for someone to identify you through your pseudonymous, public waller address using external sources of information, any transaction you enter onto the blockchain could possibly be used to identify you, or information about you.

Other Users of the Services and Parties You Transact With.
Some of your personal information may be visible to other users of the Services (e.g., information featured on generally accessible parts of the contracts or on a user profile). In addition, to complete transfers via the Services, we will need to share some of your personal information with the party that you are transacting with.

Third Party Website and Applications.
You may choose to share personal information or interact with third-party website and/or third-party applications, including, but not limited to, third-party electronic wallet extensions. Once your personal information has been shared with a third-party website or a third-party application, it will also be subject to such third party’s privacy policy. We encourage you to closely read each third-party website or third-party application privacy policy before sharing your personal information or otherwise interacting with them. Please note that we do not control, and we are not responsible for the third-party website’s or the third-party application’s processing of your personal information.

Service Providers.
We may share your personal information with our third-party service providers who use that information to help us provide our Service. This includes service providers that provide us with IT support, hosting, customer service, and related services.

Business Partners.
We may share your personal information with business partners to provide you with a product or service you have requested. We may also share your personal information to business partners with whom we jointly offer products or services.

We may use third-party application program interfaces (“APIs’) and software development kits (“SDKs”) as part of the functionality of our Services. For more information about our use APIs and SDKs, please contact us as set forth in “Contact Us” menu.

B. Disclosures to Protect Us or Others

We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.

Your Privacy Choices
and Rights

The privacy choices you may have about your personal information are determined by applicable law and are described below.

Email Communications.
If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails.

Do Not Track.
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. However, if you adjust your preferences, our Services may not work properly. Please note that cookie-based opt-outs are not effective on mobile applications.

In accordance with applicable law, you may have the right to:

• Access Personal Information about you, including: confirming whether we are processing your personal information; obtaining access to or a copy of your personal information; or receiving an electronic copy or personal information that you are provided to us, or asking us to send that information to another company (aka the right of data portability);

• Request Correction of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tool that enable you to update your personal information;

• Request Deletion of your personal information;

• Withdraw Your Consent to our processing of your personal information. Please note that your withdrawal will only take effect for future processing and will not affect the lawfulness of processing before the withdrawal.

Security of
Your Information

We take steps designed to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unauthorizes disclosure.

By using our Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on our Services, by mail or by sending an email to you.

International Data

All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, Indonesia or other countries, which may have data protection laws that are different from the laws where you live. We endeavour to safeguard your information consistent with the requirements of applicable laws.

Retention of
Personal Information

We store the personal information we collect as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defences, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

Children’s Information

The services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information without your consent, you may contact us as set forth in “Contact Us” menu. If we learn that a child has provided us with personal information in violation of applicable law, we will promptly take steps to delete such information, unless we have a legal obligation to keep it.


The Services may contain links to other websites/applications and other website/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage the users to ready the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other website or applications. Providing personal information to third-party websites or applications is at your own risk.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or to exercise your rights as detailed in this Privacy Policy, please contact us at

  • No products in the cart.